The Service Manager has the primary responsibility for running PRIMO SHIFTS; conveying the Dillas culture to his/her Team Members and Customers.

    • Deliver The Goods! - On each shift, you elevate our Core Values: Good Food, Good People, and Good Times while Working Hard and Keeping It Clean!
    • Use the Tools - leverage company provided materials to train, coach, and run high performing shifts
    • Get Dirty - be a hands-on working manager
    • Execute - drive key measures of shifts to include: cleanliness, speed of service, training, food cost, and labor to name a few
    • Unique Experience - Be a Customer advocate and communicate Customer needs to Team Members to assure PRIMO Customer satisfaction during shift

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    1. Lead, Manage, and Accountability:
      • Give Clear Direction - Set the tone daily by giving clear direction to your Team. Have energetic pre and post-shift meetings and align the Team with the goals!
      • Creating an Opening - Set goals and empower the Team to achieve them. Provide opportunities for success!
      • Set Clear Expectations - Define the standards with great training and be vocal about the expectations at Dillas. Be a great coach.
      • Communication - Give feedback and seek feedback. We want to communicate really well and have an open-door mentality when confronting issues.
      • Follow up - You’ve given direction and set expectations. Now - follow up on if the Team achieved the goal or not. If yes, CELEBRATE IT! If not, it's okay. Let's root cause why and put a plan in place to succeed next time.
    2. You’re a Big Dilla:
      • Be a great coach - train the Team on proper Dillas procedures on each shift
      • Inspire - motivate Team to maximize their potential on each shift
      • Appreciate - Respect your Team and treat others the way you want to be treated
      • Acknowledge - Understand the Team made a choice to work with us. Thank them often.
      • Award - Celebrate the successes! Recognize the Team for PRIMO performance!
    3. Team and Customer Safety:
      • Prioritize people - know that Team and Customer safety is our number one priority
      • Rules - know the rules and ensure they’re followed by all
    4. To Do's:
      • Own your seat at the table - support and promote all programs and initiatives of your restaurant
      • Stay organized - plan ahead and play your part to support your Leadership Team
      • Do it Now - have an action-based mentality and always go the extra mile
      • Add to your plate - strive to develop yourself, strive to take on more responsibility, and grow personally and professionally!

    CHARACTER TRAITS:

    Empathetic. Authentic. Passionate. Vulnerable. Positive. Integrity. Fun. Engaged.

    Efficient. Accountable. Striving. Focused. Organized. Productive. Professional.

    ADDITIONAL REQUIREMENTS:

    The intellectual and physical demands described below are representative of what must be met by a Service Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Managers with disabilities to perform the essential functions.

    • Must be 16 years of age or older
    • Proficient in a variety of technology systems
    • On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

    WHAT WE HAVE TO OFFER YOU:

    • Industry-leading pay with tips
    • 2 Formal Reviews per year (pay increase opportunities)
    • Enthusiastic Culture: Fun restaurant contests
    • You’re a Big Dilla team program that focuses on Appreciation, Awards, Acknowledgement
    • Cause-driven Community Impact
    • A seat at the leadership table
    • Guaranteed Bonus Program
    • Flexible work schedules
    • Food Discounts - eat FREE every shift
    • 40 Hours of Paid Time Off
    • Closed on Major Holidays and for the Superbowl!
    • Salary: $10.00+/Hour